Effective Date: Sept. 1 , 2023
Welcome to Assistire Nepal (https://www.assistire.com). Your privacy is extremely important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or use our services.
By using Assistire Nepal, you agree to the terms of this policy.
1. Information We Collect
a. Personal Information
We collect personally identifiable information when you:
- Register or create an account
- Make a purchase
- Contact customer service
- Subscribe to newsletters or promotions
This may include:
- Full name
- Email address
- Phone number
- Billing and shipping address
- Payment details (handled via secure third-party gateways)
b. Non-Personal Information
We also collect data automatically:
- IP address
- Browser type and version
- Device type
- Pages visited, time spent, and click behavior
- Referring website
2. How We Use Your Information
We use your data for:
- Fulfilling orders and processing payments
- Providing customer support
- Sending order and shipping updates
- Offering promotions or discounts (if opted-in)
- Improving site performance and customer experience
- Preventing fraud or abuse
- Complying with legal and regulatory requirements
3. Sharing Your Information
We may share your information with:
- Payment gateways (e.g., eSewa, Khalti, IME Pay, FonePay, etc.)
- Logistics and delivery partners (e.g., Aramex, DHL, local courier services)
- Service providers for hosting, analytics, and marketing (e.g., Google Analytics, Meta, etc.)
These third parties are contractually obligated to protect your data and use it only for the purposes we specify.
We do not sell, rent, or trade your personal information to third parties.
4. Cookies and Tracking
We use cookies and tracking technologies to:
- Maintain your shopping cart
- Save preferences and login status
- Analyze traffic and usage trends
- Display personalized content and ads (if applicable)
You can control cookie settings through your browser.
5. Data Storage and Security
We store your data on secure servers and apply appropriate technical and organizational measures to protect it, including:
- SSL encryption for secure transactions
- Access controls and authentication
- Regular system updates and vulnerability assessments
Please note, while we strive for complete security, no internet transmission is ever 100% secure.
6. Your Rights
You have the right to:
- Access the personal data we hold about you
- Correct inaccuracies in your information
- Request deletion of your data (subject to order history/legal requirements)
- Opt out of marketing communications
To request access or changes to your data, contact us at: info@assistire.com
7. Data Retention
We retain your personal information for as long as necessary to:
- Fulfill orders and customer service
- Meet legal, accounting, or regulatory requirements
- Improve and maintain our services
After this period, data is securely deleted or anonymized.
8. Children’s Privacy
Assistire Nepal is not intended for children under the age of 13. We do not knowingly collect data from children. If you believe a child has provided us personal information, please contact us immediately so we can remove it.
9. International Data Transfers
If you are accessing Assistire Nepal from outside Nepal, please note that your data may be transferred to and processed in Nepal. We ensure appropriate safeguards are in place for such transfers.
10. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices, technology, or legal obligations. Updates will be posted on this page with the updated Effective Date.
We encourage you to review this policy periodically.
11. Consent
By using Assistire Nepal, you consent to the collection and use of your personal data as outlined in this Privacy Policy.
Terms and Conditions
Effective Date: Sept. 1 , 2023
These Terms and Conditions (“Terms”) govern your use of the Assistire Nepal website (https://www.assistire.com). By accessing or using our platform, you agree to be bound by these Terms.
1. Account Registration
- You must be at least 18 years old to create an account.
- You are responsible for maintaining the confidentiality of your account details.
- You agree to provide accurate and complete information.
2. Orders and Payments
- All prices are listed in NPR and are subject to change.
- We accept payments via eSewa, Khalti, FonePay, and Cash on Delivery (COD) in selected regions.
- Orders are only confirmed after successful payment processing (except COD).
- We reserve the right to cancel any order due to stock issues, payment problems, or suspected fraud.
3. Shipping and Delivery
- Delivery time typically ranges from 2–5 business days within Nepal.
- Delivery charges may apply based on order value and location.
- We are not responsible for delays caused by third-party couriers or natural events.
4. Returns and Refunds
- Products can be exchanged within 7 days of delivery if:
- The item is defective, damaged, or incorrect.
- The product is unused and in its original packaging.
- To request a return, email: info@assistire.com with your order details.
- Refunds are issued to the original payment method (excluding shipping fees, where applicable).
5. Prohibited Use
You agree not to:
- Use the site for any unlawful purpose
- Interfere with the site’s functionality or security
- Post or transmit malicious content
6. Intellectual Property
All content on Assistire Nepal — including logos, product images, and text — is owned by or licensed to us. Unauthorized use is strictly prohibited.
7. Limitation of Liability
We are not liable for:
- Indirect, incidental, or consequential damages
- Product misuse or third-party service failures
8. Governing Law
These Terms are governed by the laws of Nepal. Any disputes shall be resolved in the courts of Kathmandu, Nepal.
Shipping & Exchange Policy
Shipping Policy
- Delivery within Nepal: 2–5 business days
- Orders are processed within 24–48 hours of confirmation.
- Free shipping for orders above Rs. 2000.
- You will receive tracking details via SMS or email once shipped.
Exchange Policy
- Exchange requests must be made within 7 days of receiving the product.
- Items must be unused, undamaged, and in original packaging.
- Eligible for Exchange:
- Personal care items
- Clearance or sale products
- Custom or made-to-order items
To initiate a exchange:
📧 Email: info@assistire.com
Exchanges are processed within 7–10 business days of exchange approval.
Cookie Policy
What Are Cookies?
Cookies are small text files stored on your device to help improve your browsing experience.
How We Use Cookies
We use cookies to:
- Keep you logged in
- Remember your cart and preferences
- Track site analytics (via tools like Google Analytics)
- Show relevant ads
Types of Cookies We Use
- Necessary Cookies: Required for core site functionality.
- Performance Cookies: Help analyze traffic and usage.
- Marketing Cookies: Used for remarketing and showing personalized ads.
Managing Cookies
You can manage or delete cookies in your browser settings. Disabling cookies may affect site functionality.
Contact Information
If you have any questions or concerns regarding your privacy, contact us:
📧 Email: info@assistire.com
🌐 Website: https://www.assistire.com
📞 Phone: +9779823113637
🏢 Address: Bhaktapur, Nepal
